Manager of Customer Success, IgniteTech (Remote) Full Time

Full job description of Manager of Customer Success, IgniteTech

Customer Success teams are typically reactive in today’s world of customer success, just doing the things to remedy when things go wrong. The numbers show that just 33% of businesses use technology to predict customer needs and drive engagement, not moving any money. Nowadays the SaaS market requires constant innovation to save customer, upsell opportunities or churn reduction — businesses are always facing challenges. However, the rules of relationship management and communication are overlooked which are obviously the most important metrics you are failing to implement.

Customer Success Is Different with IgniteTech Different. We are obsessed with building every interaction out of data and bringing real-time relevance and personal touch to the customer. Axlear is converting AI into a deadly force that not only solves problems but before they even occur, moves toward this with creating individualized solutions to serve the customer while they move along. What it would be like to not just diagnose the issue of your customers with AI, but predict actively your customers demand through customer specific insights. You will be the redefiner in AI-first customer success practices, hence getting you away from those norm valve methods of customer engagement.

This is not a typical Customer Success role, it’s AI at every point of contact. Rather than being a passive relationship keeping situation, you are going to be active in both data and machine learning that allows companies to take action on these insights for growth, upsells channels that standard roles cannot. You won’t just craft customer happiness, you will evangelize high-value long term partnerships based on facts.

Joining this team means you will be part of a bold new approach to customer success, blending AI, technology, and customer empathy to revolutionize client experiences. If you’re ready to step beyond the traditional, think strategically, and leverage the latest in AI-driven insights, we want to hear from you. Embrace the challenge, bring your passion, and be part of a future where customer success meets innovation.

What you will be doing

• Customer Interactions: Leverage AI for efficient issue resolution, personalized check-ins, and feedback analysis to enhance communication.
• Product Engagement: Enhance product interaction through AI-driven recommendations, virtual assistance, and user experience personalization.
• Optimization and Growth: Upselling and optimizing customer success strategies to drive growth and reduce churn.

What you will NOT be doing

• Acquiring new customers
• Handling technical support tickets
• Product development

Key Responsibilities

• Increase customer retention, engagement, and business growth by leveraging AI to proactively address customer needs, personalize interactions, and unlock upselling opportunities

Candidate Requirements

• At least 2 years of customer success experience in the B2B software industry
• Previous experience working with GenAI tools (e.g., ChatGPT, Claude, Bard)

This position is also known as:

• Client Solutions Executive
• Customer Success Manager
• Customer Success Consultant
• Senior Customer Success Specialist
• AI Sales Consultant
• AI Customer Success Manager
• AI Account Executive
• Customer Experience Manager
• Client Engagement Manager

$60,000/year USD